VIA Care is a registered NDIS Service Provider with a team of highly trained and empathetic caregivers ready to support you and your loved ones. We provide a range of short and long term supports, including Support Independent Living (SIL) and overnight support, support coordination and plan management.
At VIA Care we work closely with you to ensure our service is empowering and tailored to you. As part of our personalized approach, each support staff receives an individualized participant induction of every client for best practice care and support. For clients with particular care needs we can provide targeted training to the staff who support them.
Because we can rapidly train existing staff in new skills, we can meet the changing needs and goals of participants without having to change workers. As guided by you we can work collaboratively with the services, people, and family around you.
We deliver a CALD workforce that respects everyone’s beliefs. We provide a culturally inclusive service and with strong links across Victoria’s multicultural communities and strive to deliver staff who speak your language and understand your culture.
We are committed to a shared, person-centred mission. At VIA Care we continuously improve our services to maintain a home care and personal service that is responsive to the needs of care recipients and families while facilitating their individuality and independence.
Our Vision
VIA Care’s Vision is an extraordinary commitment to combined support services, so you can live life on your terms.
Our Mission
VIA Care’s Mission is to provide quality, sustainable and flexible services that uphold human rights and create opportunities, empowering you to live the life you choose.
Our Values
All of VIA Care’s operations and activities are built upon the Values of our customers, their families, and their support network. We strive to achieve the following 7 key values which form the corner stone of our service .
1.
Collaboration
We work together on our shared goals.
2.
Strive
We reach above and beyond for success.
3.
Innovation
We bring new ideas and welcome new things .
4.
Recognition
We acknowledge and appreciate the value of each individual .
5.
Accountability
We take responsibility for our actions
6.
Respect
We value people for their unique perspective and contribution
7.
Responsiveness
We respond to unique and individual requirements and grow our service around changing support needs
We are proud of our people.
Their compassion, wealth of knowledge and experience make our team exceptional.