Our Practice - VIA Care

We will continue our core support delivery throughout family changes, such as when participants are navigating family court or supporting participants maintain their safety whilst dating and forming relationships.

Family Inclusive Services and Parenting Support

For many participants, the journey through NDIS is one that includes their family and close relationships.

VIA Care can provide a family-inclusive model of care which recognises the impact that disability can have on partners, children and parents and includes them throughout our service delivery.

All our support staff receive ongoing professional development in family-inclusive practice, trauma informed care and the impact of disability on family networks. This training means the core supports being delivered are done so in a sensitive and holistic way that fits with the participant’s family circumstances.

Collaborating and aligning with other family supports involved with the family and working in a care-team approach
Supporting participants and families understand the impact of disability on social and family relationships, and implementing appropriate responses and referrals to targeted supports such as play or family therapy
Supporting parents of children with disability to monitor their own health and wellbeing
Supporting parents discuss and understand the upcoming developmental changes and challenges as their children progress to adulthood
Supporting parents with disability to maintain their parenting role and foster strong parent-child attachment
Supporting participants prepare for parenthood and offering to work in partnership with maternal child health and other infant services following the birth of a child.

We currently have staff who can speak:

Multi-Lingual Services

We work closely with cultural communities to provide services in the native language of NDIS participants. We recognise that cultural and language barriers can create anxiety and difficulty to take up services. In response we are proud to offer multi-lingual support coordination and individual support services.

If you require a service in a language not listed here please contact us as we are constantly expanding our mutli-lingual services.

We offer Flexible Support

NDIS Participants can at times experience significant life events and periods of transition. Transition and life changes can include:

Moving home
Becoming a parent
Entering a new relationships or experiencing a relationship breakdown
Moving into independent living or a different living setting
Developing greater mobility through taking up additional supports
Transitioning into or out of work
Transitioning into or out of other services including assisted housing, custodial services or hospital settings

VIA Care supports our participants through times of transition by making our delivery of core supports flexible and working with your needs. During period of transition we will work with you to plan ahead of time, support a care team approach and flex our supports around anticipated and emerging needs, in line with the wishes of participants.

As guided by our client’s needs and wishes and working within the NDIS plan, we make sure that all the support we offer adapts to support any periods of change our clients go through. Some of the ways we ensure our delivery of core supports meets changing needs can include:

Pre-planning to clarify the participant’s goals immediately during and after the transition event and identify expected support needs and challenges throughout the transition.
Flexible service delivery to maintain service continuity maintaining service continuity during transition
Ensuring the participant has time to reflect on the changes and assess their post-transition support needs
Taking a coordinated care-team approach with other supports and significant people in your life as directed by you
Staged approaches to stepping support up or down
Out-reach and arranging to work with participants in different locations throughout transition
Training support workers with the particular skills that are or will be required of them as a result of the transition

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Education Driven Practice

VIA Care has a strong partnership with the Victorian International Academy which allows us to embed continuous education in all our practice, support participants through their education, and organise tailored training for community members and partners.

When the needs of our participants change we work to maintain the continuity of support by training existing support workers to meet these needs.

With access to education professionals we can support participants with their education and assist them in navigating further education opportunities.